The retail supply chain is evolving rapidly. The internet has arguably been the biggest change in the industry with over £133 billion now spent online – a 16% increase on the previous year.
This remarkable level of spend has meant the supply chain of traditional retail companies has had to fundamentally change in order to meet the demands and behaviours of consumers.
In response, the industry embraced an ‘omnichannel’ strategy – an approach to align and integrate all sales channels within the same transactional and logistical infrastructure. But what else should retail FMs prepare for in their retail supply chain?