To ensure that your contractor abides by your contractual agreements and meets their targets, you need to have a system in place so that you can monitor their progress. As well as checking the contractor’s performance on the work they have completed, you should also ensure they meet your contractual criteria over any additional factors you need them to complete, such as CRB checks for staff working in your properties.
To monitor contractors, KPIs are advised to be used as a best practice. Key performance indicators (KPIs) are practical and objective measurements of progress used to monitor suppliers and contractors. Designed to compare the performance of a contractor towards a predetermined goal, or against a required standard of practice, carrying out performance monitoring ensures contractors are delivering to the standards of both their contractual output and compliance too.